Refund policy

Last Updated: April 16, 2026

RETURN WINDOW

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must be:

  • Unused and unworn
  • In the same condition as received
  • In the original packaging
  • With all tags attached
  • Accompanied by a receipt or proof of purchase

HOW TO INITIATE A RETURN

To start a return, please contact us at: info@merge-clothing.com

Once your return request is approved, we will provide instructions.

Return Address: 65 W Main St, Fredonia, NY 14063, United States.

Returns sent without prior authorization may not be accepted.

RETURN SHIPPING COSTS

  • Customers are responsible for return shipping costs
  • No restocking fees are charged

If the item is:

  • Defective
  • Damaged
  • Incorrect

We will cover the return shipping costs.

DAMAGES AND ISSUES

Please inspect your order upon delivery.

If the item is:

  • Damaged
  • Defective
  • Incorrect

Contact us immediately (within 48 hours of delivery) with photos if possible.

We will evaluate the issue and provide a suitable solution.

NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Sale items
  • Gift cards

EXCHANGES

To exchange an item:

  1. Return the original item
  2. Place a new order for the desired item

LOST OR MISSING PACKAGES

If your order is lost in transit:

  • Contact us within 7 days of the expected delivery date
  • We will investigate with the carrier

If confirmed lost, we will offer:

  • A replacement, or
  • A full refund

REFUNDS

Once your return is received and inspected:

  • We will notify you of approval or rejection
  • If approved, your refund will be processed within 10 business days

Refunds are issued to the original payment method.

Please note:

  • Banks or credit card providers may take additional time to process refunds

REFUND STATUS

If more than 10 business days have passed since approval, please contact us at: info@merge-clothing.com

ORDER CANCELLATIONS

Orders can be canceled within 24 hours of purchase.

After this period:

  • If the order has already been shipped, you must follow the return process

IMPORTANT NOTES

  • Customers are responsible for providing accurate shipping details
  • We are not responsible for returns lost during transit without tracking
  • We recommend using a trackable shipping service

Contact Details

Store Name: Merge Clothing
Store Address: 65 W Main St, Fredonia, NY 14063, United States.
Phone: +1 646-361-9823
Email: info@merge-clothing.com
Opening Hours:
Monday - Saturday: 11 AM–6 PM
Sunday: Closed
Time Zone: Eastern Time – ET
Response Time: We respond within 24 hours.